Unprofessional, Bad Maintenance, Communication Issues and the random dog *** that appeared to be everywhere. Move-in and move-out experience are part of the living experience at Rosewood park.
Let me start by saying the manager who handled my application was great. She was professional and intelligent. She applied a lot of common sense to issues. Staff and management changed soon after that, and it mostly deteriorated.
They didn't fix the things I marked on the move-in sheet, but I was extremely patient with them, which is why I think they took advantage of the situation. When I moved out, they took part of my deposit after my apartment was inspected and cleared of any damages. The apartment was inspected in front of me and I was told my entire deposit would be returned. They charged me for keys I returned.
Won't return my calls either. When I lived there, the laundry machines barely worked and I saw a lot of dog excrement in random places.
Product or Service Mentioned:
Rosewood Park Apartments Customer Care.
Reason of review: Poor customer service.